What do I do when the IP for my server is blacklisted?

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The IP address for my website's server has been blacklisted due to issues with another user's website. Since I cannot fix their problem, I cannot effectively remove the IP from spamhaus.org. What can I do?
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Arnel C
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Hello Abru,

Apologies for the headaches with the Blacklisting issue with your server.  If they're blacklisting the server IP and this is a shared server account, then you would need to work with our live technical support team.  They can get the server de-listed so that it is no longer on the blacklist. Please send your information and any bounce-back messages to our live support team and they will make it a priority to de-list your server so that you can use your email once more. 

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

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Arn
Hello, Sorry for the problem with the blacklisted domain IP. In order to resolve that issue, please submit a verified support ticket to our live technical support team. Make sure to include a bounce-back message (with the headers of that message). This is needed for verification of the issue. You should also state that your IP had been de-listed and then it was re-listed very quickly. This way the issue can be further investigated. The support team will need to investigate the server (including your account) in order to make sure that there are no malware scripts generating spam leading to the blacklisting of the server. Kindest regards, Arnel C.
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Arn
Hello, Thanks for the question about removing the server from the blacklist. When I looked up that IP address, we don't own it. If you run a WHOIS on the IP address, it identifies the owner of the IP. Generally, they'll give a range, and the specific IP will fall in that range. Here's an example of a WHOIS output for that IP: NetRange: 206.162.224.0 - 206.162.239.255 CIDR: 206.162.224.0/20 NetName: UNWIRED-BROADBAND-3 NetHandle: NET-206-162-224-0-1 Parent: NET206 (NET-206-0-0-0-0) NetType: Direct Allocation OriginAS: AS33548 Organization: Unwired Broadband, Inc. (UNWIR-2) RegDate: 2010-02-12 Updated: 2012-03-02 Ref: http://whois.arin.net/rest/net/NET-206-162-224-0-1 I also double-checked it using a tool that lists ALL of the IP addresses that we have assigned, and it's not one of ours. If a server does need to be de-listed, please submit a verified support ticket with a corresponding bounce-back message showing the error that server is being blocked and our systems team will investigate and de-list as needed. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C.
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Arn
Hello Xysglass.com, We do apologize for the email issues. I reviewed your current email log and I couldn't find any particular notification of being blocked by the RBL. This doesn't mean that the problem is not there, but we need more information from you to really check it. Can you please provide the email address that you are sending to? We can then verify it and send the issue up to systems for immediate correction. Or it's possible that your de-listing efforts have already taken place. If you wish to keep the information private, then please email the issue directly to our technical support team - as they can handle the issue directly without posting to our public forum. For of an explanation of email bounces, please go to this article: Email bounces If you have any further questions, please contact technical support available 24 hours a day / 7 days a week. Regards, Arnel C. Community Support
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Scott
Hello DianaH, Blacklisting is not an uncommon occurrence, particularly with shared hosting servers. Below is an article on why and how this happens: Why do mail servers get blacklisted? If you believe that your site IP is blacklisted, you can request that it be unlisted if it is from one of the main blacklist services such as Spamhaus. Request a delisting from a blacklist Best Regards, Scott M
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johnpaulb-imhs1
Hello Michal, Thank you for your question. The IP address that you listed above is not the correct mail IP for your server, and at this time is not blacklisted with spamhaus. The correct mail IP for your server is also not blacklisted. I checked your domain's DNS, and your email is handled exclusively by google. When you point your 'MX record' to google, emails skip our servers and are handled directly by google. If you have a bounced or failed email and need assistance troubleshooting the problem, I recommend forwarding the email to [email protected] for review. If you have any further questions, feel free to post them below, or contact live Tech Support. They are available 24/7 via: Email: [email protected] Phone: 888-321-HOST (4678) 757-416-6575 (Intl.) & Chat (there is a link on the top right). Thank you, -John-Paul