I am unable to connect to mysql server. Access denied.

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Getting the following error in CPanel without making any changes other than adding a new SSL Certificate (which I've done many times before),  Website is also down.  Has something in the system changed?


I'm getting the following error:

Error while connecting to MySQL: (XID 9zpx55)

The system failed to connect to the “MySQL” database “mysql” because of

an error: ER_ACCESS_DENIED_ERROR (Access denied for user

'root'@'localhost' (using password: YES))

Error while connecting to MySQL: (XID 9zpx55) The system failed to

connect to the “MySQL” database “mysql” because of an error:

ER_ACCESS_DENIED_ERROR (Access denied for user 'root'@'localhost' (using

password: YES)) at /usr/local/cpanel/Cpanel/Mysql/Basic.pm line 397,

<STDIN> line 1.

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Stormy Scott
  • Answered

Hi Cindy, 

I'm sorry you received an error when trying to add a new SSL certificate. MySQL may have been temporarily down while you were trying to add the SSL certificate. You can check the status of your server here, but you should be able to add the certificate now. Try again and if you're still having issues, please reach out to our Support Department

Kindest regards,
Stormy