Error 500 on my website

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I have a 500 error on my web the website is a journal management and publishing system. Right now I can upload Word files but I can not upload PDF files. when I try to upload PDF files the browser displays Error 500. How do I fix this problem?

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Ronnie H.
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Thanks for getting in touch with us! 500 errors can be caused by a lot of different things. The first two things I would check are: 

Possibility 1: Can you access the server itself (a different site, a control panel, SSH, email, etc.)? If not, your IP address may have accidentally been blocked. 

Possibility 2: It could also be a database issue. I'd double check that the database configuration information on the site matches the configuration information elsewhere. You can always use cPanel to reset the database password to what it is 'supposed' to be if you have that sort of account. 

If it is not one of those scenarios, I would check the error logs. Which ones to check (and where to check them) can vary from one server configuration to another, so if you need assistance with that please get in touch with our 24/7 Technical Support team and they will be able to assist you directly!

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Alyssa K
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Hello Guillermoleonq, 

Thank you for your reply. Based on the information provided it sounds like the form is not properly configured. Please ensure that the input box for "email address" is accessible on the form as this may cause a 500 error if it is omitted. 

If you require direct assistance with this, I recommend contacting our 24/7 Technical Support team by calling 888.321.HOST(4678) or by starting a chat session via your Account Management Panel.

Best Regards, 

Alyssa K

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JT S.
Quote from cgema

Looks like my question was moved to this thread but I do not see any answers.   Can anyone help!!!    HTTP 500 error.  I did NOTHING.

Here is what the error log states:

/home/cpaneluser/public_html/.htaccess: AddHandler requires at least two arguments, a handler name followed by one or more file extensions

Hello. If you need further support, you should contact Live Support directly.

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cgema

Looks like my question was moved to this thread but I do not see any answers.   Can anyone help!!!    HTTP 500 error.  I did NOTHING.

Here is what the error log states:

/home/cpaneluser/public_html/.htaccess: AddHandler requires at least two arguments, a handler name followed by one or more file extensions

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Alyssa K
  • Answer
  • Answered

Hello Guillermoleonq, 

Thank you for your reply. Based on the information provided it sounds like the form is not properly configured. Please ensure that the input box for "email address" is accessible on the form as this may cause a 500 error if it is omitted. 

If you require direct assistance with this, I recommend contacting our 24/7 Technical Support team by calling 888.321.HOST(4678) or by starting a chat session via your Account Management Panel.

Best Regards, 

Alyssa K

Avatar
Ronnie H.
  • Answer
  • Answered

Thanks for getting in touch with us! 500 errors can be caused by a lot of different things. The first two things I would check are: 

Possibility 1: Can you access the server itself (a different site, a control panel, SSH, email, etc.)? If not, your IP address may have accidentally been blocked. 

Possibility 2: It could also be a database issue. I'd double check that the database configuration information on the site matches the configuration information elsewhere. You can always use cPanel to reset the database password to what it is 'supposed' to be if you have that sort of account. 

If it is not one of those scenarios, I would check the error logs. Which ones to check (and where to check them) can vary from one server configuration to another, so if you need assistance with that please get in touch with our 24/7 Technical Support team and they will be able to assist you directly!

Avatar
christopherm

Hello clemzpercy,

Thank you for contacting us about the 500 error on your site. There are many possible causes for this. We have a full guide on dealing with the 500 error which may prove helpful to you.

If you have further difficulty you can always contact our Live Support to take a closer look.

Best,

Christopher M.

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johnpaulb-imhs1

Hello davidojs,

Thank you for your question regarding 500 errors on your site. I recommend logging and displaying errors, as it may provide a more detailed message or clue.

Also, our article on 500 Internal Server Error provides additional troubleshooting tips.

Thank you,

John-Paul

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Arn

Hello Gapcares,

Sorry for the problem you're having with the WordPress installation. This is a result of the PHP version setting in your cPanel. It is set to version 5.2 by default. I have changed it to 5.4 on your account. You should be able to use WordPress without any further 500 errors.

If you have any further questions or comments, please let us know.

Regards,

Arnel C.